Returns Policy

 

WHAT can be returned?
Products are non returnable unless damaged or broken. We do not accept returns if you have simply changed your mind.

WHEN do items need to be returned by?
Damaged items must be returned in 7 working days once received.

WHERE do items need to be returned to?
Please return to 18 High Street Maldon Vic 3463.

HOW do customers return items?
Prior to returning please email us with proof of damage to items. Returns are the responsibility of the customer.

SHIPPING for returns?
Unless you specify you want insurance for item shipping costs are not refundable.

CREDIT for returns?
Store credits are issued for all damaged items returned if a replacement is unavailable.

Instore return option?
Items can be returned to Vanilla Spice 18 High street Maldon Vic 3463 during normal business hours.

Packing materials?
Yes